Terms and Conditions

1. General Provisions

These Terms and Conditions govern the terms of use of the website studioplet.com, as well as the relationship between Marviko Collective LTD, UIC 208692684, operating under the trademark Studio Plet, hereinafter referred to as 'the Merchant', and all natural and legal persons who use the website or order products and services through it, hereinafter referred to as 'the User'.

These Terms and Conditions apply to all products and services offered through the website, unless special terms have been published for a specific product, service, event or activity. In the event of a conflict between these Terms and Conditions and the special terms, the special terms shall prevail.

By accessing the website or by submitting an order for a product or service, the User declares that they are familiar with these Terms and Conditions and agree to comply with them.

These Terms and Conditions are published on the website and are accessible to every User at any time.

2. Merchant Details

Marviko Collective LTD
UIC: 208692684
Registered office and address: Bulgaria, Sofia Region, Kostenets Municipality, Kostenets 2030, 61 Stefan Karadzha Street
E-mail: studioplet69@gmail.com

3. Subject

Through the website studioplet.com, the Merchant provides information and the ability to order products and services offered by Marviko Collective.

The following may be ordered through the site:

• handmade items;
• works of art;
• ceramic items;
• prints, stickers and other creative products;
• personalised items made to individual order;
• participation in creative workshops, trainings, demonstrations and events, when organised;
• introductory trainings and courses for working in the Marviko Collective space;
• use of an equipped workspace or creative space for rent, under the terms published on the site or agreed individually.

For some services, advance booking, confirmation by the Merchant or the signing of an additional agreement may be required.

Where the nature of the service or product requires it, the Merchant may publish special terms that supplement these Terms and Conditions.

4. Use of the Site

The website studioplet.com is intended to provide information about the activities of Studio Plet, as well as for ordering products and services offered by the Merchant.

The User undertakes to use the site in good faith, in accordance with the applicable legislation, these Terms and Conditions and good morals.

When using the site, the User may not:

• perform actions that may disrupt the normal functioning, security or accessibility of the site;
• use automated means to extract, copy or process the content without the prior written consent of the Merchant;
• publish or send content containing viruses, malware or other means that may damage the site or its users;
• use the site for illegal, fraudulent or improper purposes;
• infringe the intellectual property rights of the Merchant or of third parties.

Where the use of certain site functionalities requires the User to provide information, the User undertakes to provide accurate, complete and up-to-date data.

The Merchant has the right to temporarily restrict access to the site or to individual functionalities when carrying out technical maintenance, updates, security measures or in the event of other objective circumstances, without owing any compensation for this.

5. Products and Services

Through the website, Studio Plet offers products and services related to creative, artistic and craft activities.

The products and services offered may include, but are not limited to:

• handmade items;
• ceramic items;
• works of art;
• prints, stickers and other creative products;
• personalised items made to individual order;
• participation in creative workshops, courses, trainings and events;
• introductory trainings for working in the Marviko Collective space;
• rental of an equipped workspace or creative space under the terms published on the site.

All products and services are presented through descriptions, photos and/or other information. The Merchant makes efforts to ensure that the published information is accurate and up to date.

Due to the nature of handcraft, minimal differences between the images presented and the product actually provided are possible, including in terms of colours, texture, dimensions and other natural characteristics of the materials used. These differences do not constitute a non-conformity of the product.

For some services, advance booking, confirmation by the Merchant or acceptance of additional terms of use may be required.

6. Availability and Accessibility

The availability of the products, services, workspaces and training places published on the site is for informational purposes only, unless expressly stated otherwise.

At the time of processing the order, a product may be out of stock, there may be no free training places or no workspaces available for rent.

In such cases, the Merchant will notify the User within a reasonable time and, where possible, offer:

• production or delivery of the product at a later date;
• an alternative product or service;
• a new date for training or booking;
• a refund of amounts paid in advance, where such amounts have been received.

Submitting an order does not automatically guarantee the reservation of a product, service or workspace. A reservation is considered confirmed after an explicit confirmation by the Merchant.

7. Prices

All prices are stated in euros (EUR).

The prices stated are final.

Marviko Collective LTD is not registered under the Value Added Tax Act (VAT Act), and therefore no VAT is charged on the prices in accordance with Art. 113, para. 9 of the VAT Act.

Delivery costs, where applicable, are stated separately before the order is completed.

In the event of an obvious technical error in a published price, description or photo, the Merchant has the right to refuse to fulfil the order, notifying the client in a timely manner.

8. Requests, Orders and Reservations

Through the website, the User may submit requests to purchase products, enrol in trainings, participate in events or reserve a workspace and other services offered by Marviko Collective.

Submitting a request through the site constitutes an offer to enter into a contract, but does not automatically lead to its conclusion.

After submitting the request, the User receives an automatic confirmation of its receipt. This confirmation is for informational purposes only and does not constitute acceptance of the request by the Merchant.

The contract between the parties is considered concluded after an explicit confirmation by the Merchant or upon the actual provision of the product or service, where applicable.

Marviko Collective LTD reserves the right to refuse to fulfil a request where there is a valid reason, including but not limited to:

• lack of availability or free capacity;
• inability to produce or provide the requested service;
• incomplete or incorrect data provided;
• suspicion of abuse or improper conduct;
• an obvious technical or system error.

Where the request is for a personalised product, training, workspace rental or other service, the Merchant may contact the User to clarify the details, including deadlines, technical requirements, availability, price or other conditions, before the final confirmation.

9. Payment

Payment for the ordered products and services is made using the methods that are available and specified when submitting the relevant request or on the website at the time of its confirmation.

At present, Marviko Collective LTD offers the following payment methods:

• in cash upon collection at the studio;
• by bank card via a POS terminal at the studio;
• online by bank card via a virtual POS terminal (V-POS) provided by DSK Bank;
• by cash on delivery through a courier — in cash or by bank card on the courier's POS terminal;

For certain products, personalised orders, trainings, workspace rental or other services, the Merchant may require advance payment, partial advance payment or a deposit. In these cases, the User is notified in advance of the amount, method and term of payment.

Where payment is not made within the agreed term, Marviko Collective LTD has the right to refuse to fulfil the request or to cancel the reservation made, unless the parties have agreed otherwise.

The Merchant reserves the right to add, change or remove the available payment methods, with the current information being published on the website.

Payment by bank card via a virtual POS terminal (V-POS)

The website accepts online bank card payments via a virtual POS terminal provided by DSK Bank. The following terms apply:

• Payment by debit/credit card via V-POS.
• Card types accepted: debit, credit and business Visa and Mastercard cards.
• Transactions are carried out via the MasterCard Identity Check and VISA Secure security programmes.
• We do not store data about the bank cards used for payment through the site.
• If a refund is required for an amount paid by bank card, the amount is refunded to the card used to make the payment.

Payment on delivery (cash on delivery)

If you choose payment on delivery, the amount is paid to the courier upon receipt of the parcel — in cash or by bank card on the courier's POS terminal, where the courier offers this option.

Cash-on-delivery sales are registered and reported by the courier Speedy AD acting as trustee, through its integrated automated trade management system, under Ordinance No. N-18 of 13.12.2006. On handing over the parcel, the courier issues and provides the recipient with a system receipt stating the Merchant's name.

A fee may be charged for the cash-on-delivery service according to the courier's tariff, which is shown when the order is placed, where applicable.

10. Collection, Delivery and Provision of Services

Products may be collected in person from the Studio Plet studio or delivered by courier, when such a service is offered.

The methods of collection or delivery, as well as any costs for them, are specified when submitting the request or on the relevant page of the website.

The time for providing a product or service depends on its nature, availability, the time needed for production, the organisation of the activity and the chosen method of collection or provision.

For personalised products, the time begins to run after the final clarification and confirmation of all parameters of the order.

Services such as trainings, workshops, events or use of a workspace are provided on a date, time and place that is announced in advance or agreed individually.

In the event of circumstances that may lead to a delay in performance, the Merchant will notify the User within a reasonable time and offer a suitable solution, where possible.

Delivery by courier

Deliveries within the Republic of Bulgaria are carried out by Speedy AD — to an office, to a parcel locker or to an address chosen by the Consumer.

Заявките се обработват в работни дни. Търговецът предава пратката на куриера в срок до 2 (two) working days от потвърждаване на поръчката, а при плащане с карта — от постъпване на плащането. Срокът за доставка от куриера обичайно е 1–2 работни дни след изпращане.

The delivery price is calculated automatically when the order is placed, based on weight, dimensions and the chosen delivery method, and is shown before the order is finally confirmed.

При стойност на поръчката over EUR 50.00 доставката е за сметка на Търговеца.

Рискът от случайно погиване или повреждане на стоката преминава върху Потребителя от момента на фактическото ё получаване от него или от посочено от него трето лице.

The Consumer has the right to inspect the parcel on receipt. If external damage to the packaging or a discrepancy is found, the Consumer should request that the courier draw up a report at the time of delivery and notify the Merchant.

Uncollected parcels are held at the courier's office for up to 7 days, after which they are returned to the Merchant. The cost of returning an uncollected parcel may be borne by the Consumer where the parcel was not received for a reason outside the Merchant's responsibility.

11. Right of Withdrawal

Users have the right to withdraw from a distance contract in the cases and under the conditions provided for in the applicable legislation of the Republic of Bulgaria.

The procedure, time limits, conditions and restrictions for exercising the right of withdrawal, as well as the conditions for returning products, cancelling services, complaints and refunds of amounts paid, are set out in detail on the 'Return and Cancellation' page, which is an integral part of these Terms and Conditions.

For certain products and services, the right of withdrawal may be restricted or inapplicable in the cases provided for in the Consumer Protection Act, including for products made to individual order or the provision of services for which the law provides an exception.

12. Intellectual Property

All content published on the website studioplet.com, including but not limited to texts, descriptions, photos, graphic elements, illustrations, design, logos, trademarks, audio-visual materials and other objects of intellectual property, is protected under the applicable Bulgarian and international legislation.

Unless expressly stated otherwise, all rights to the content belong to Marviko Collective LTD, which operates under the trademark Studio Plet, or are used on a lawful basis.

Without the prior written consent of the Merchant, copying, reproduction, publication, distribution, modification, commercial use or any other use of the site's content is not permitted, except in the cases expressly provided for by law.

The purchase of a product does not lead to the transfer of copyright or other intellectual property rights associated with it, unless otherwise agreed between the parties in writing.

The User may not use photos, images, descriptions, logos, design or other materials from the site for commercial purposes, including for resale, advertising, publication on other websites, social media or electronic platforms, without the prior written consent of the Merchant.

Upon establishing an infringement of intellectual property rights, the Merchant reserves the right to take all actions provided for by law to protect its rights and legitimate interests.

13. Limitation of Liability

The Merchant makes the necessary efforts to ensure that the information published on the website is accurate, complete and up to date. Nevertheless, continuous, trouble-free or error-free operation of the site is not guaranteed.

The Merchant is not liable for temporary unavailability of the website, interruptions in its operation or other technical difficulties, when these are caused by circumstances beyond its reasonable control, including faults in telecommunications networks, hosting services, software, hardware or actions of third parties.

The Merchant is not liable for damages arising from the improper use of the products, services, equipment or creative space by the User, as well as from failure to comply with the instructions, guidelines or safety rules provided.

When using a workspace, participating in trainings, workshops or other organised activities, the User is obliged to follow the Merchant's instructions and the applicable safety rules. The Merchant is not liable for damages caused by the User's acts or omissions in breach of these instructions.

The Merchant is not liable for indirect or consequential damages, lost profits or other adverse consequences, except where such liability arises mandatorily from the applicable legislation.

Nothing in these Terms and Conditions limits or excludes liability which, under the applicable legislation, cannot be limited or excluded.

14. Personal Data Protection

The Merchant processes the personal data of Users in accordance with the applicable legislation of the Republic of Bulgaria and the European Union, including Regulation (EU) 2016/679 (General Data Protection Regulation — GDPR) and the Personal Data Protection Act.

Personal data is processed solely for the purposes for which it was collected, and where there is an appropriate legal basis.

Detailed information about the categories of personal data processed, the purposes of processing, the storage periods, the rights of data subjects and how to exercise them is published in the Privacy Policy, which is an integral part of these Terms and Conditions.

15. Cookies

The website studioplet.com uses cookies and similar technologies that are necessary for its proper functioning, improving the user experience, analysing traffic and providing certain functionalities.

When using cookies that require consent under the applicable legislation, such consent is required from the User before they are activated.

Detailed information about the cookies used, their purpose, storage period and the options for managing user preferences is published in the Cookie Policy, which is an integral part of these Terms and Conditions.

16. Force Majeure

The Merchant is not liable for full or partial non-performance, delay or inability to perform its obligations, when this is due to force majeure within the meaning of the applicable legislation.

Force majeure circumstances are events beyond the reasonable control of the Merchant, including but not limited to: natural disasters, fires, floods, earthquakes, epidemics and pandemics, war, terrorist acts, civil unrest, strikes, interruption of electricity supply, telecommunications or internet services, failures in information systems, acts or omissions of state authorities, as well as other unforeseeable and insurmountable circumstances.

Upon the occurrence of a force majeure circumstance, the Merchant takes reasonable actions to limit the consequences and notifies the User, where possible.

For the duration of the force majeure circumstance, the performance of the affected obligations is suspended for the time during which performance is objectively impossible.

17. Amendment of the Terms and Conditions

The Merchant reserves the right to amend and supplement these Terms and Conditions in the event of changes to the applicable legislation, the products or services offered, the functionality of the website, or in other objective circumstances requiring their update.

All amendments and additions are published on the website studioplet.com and take effect from the date of their publication, unless otherwise stated therein.

The amendments do not affect rights and obligations arising under contracts already concluded, except where this is required by the applicable legislation or is expressly agreed between the parties.

Users should periodically review the current version of the Terms and Conditions published on the website.

18. Applicable Law and Dispute Resolution

For all matters not settled in these Terms and Conditions, the applicable legislation of the Republic of Bulgaria applies.

The Merchant and the User will endeavour to resolve any disputes that arise through negotiation and mutual agreement.

Where an amicable settlement of the dispute is not reached, it shall be referred for resolution to the competent court in accordance with the applicable Bulgarian legislation.

Users may also contact the Consumer Protection Commission (CPC) or another competent authority, where this is provided for in the applicable legislation.

This provision does not limit the rights of Users granted to them by the mandatory provisions of the applicable legislation.

19. Contacts

Marviko Collective LTD
UIC: 208692684
Address: Bulgaria, Sofia Region, Kostenets Municipality, Kostenets 2030, 61 Stefan Karadzha Street
E-mail: studioplet69@gmail.com